Privacy Policy

DECI LONDON (“DECI LONDON “, “we”, “our”, “us”) is a trading name of Deci Design Limited. We respect the privacy rights of its online visitors (“you”, “your”, “yours”) and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store, and use the information that you provide us with.

If you are under 18, we require that you inform a parent or guardian about DECI LONDON’s Privacy Policy and Terms of Use as well as requiring their consent to the Privacy Policy and Terms of Use before registering or placing an order with DECI LONDON.

The following information is provided by DECI LONDON to enable our online visitors to be fully informed of our Privacy Policies. By visiting decilondon.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms of Use.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

DECI LONDON collects personal information in several ways when you place an order or register for a service offered by DECI LONDON. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.

We may also obtain information as a result of authentication or identity checks. Additionally, we may ask for your telephone number, in order to give to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

In return you warrant that the personal information which you are required to provide when you register with us is true, accurate, current and complete in all. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

WHAT ABOUT COOKIES?

A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites. Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.

HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH

DECI LONDON may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.

From time to time DECI LONDON may employ third party business partners to collect personal information on DECI LONDON ‘s behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by DECI LONDON to comply fully with the DECI LONDON Privacy Policy.

MARKETING OPT-IN AND OPT-OUT PROVISION

When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you:

• (i) Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about DECI LONDON, our subsidiaries or selected business partners.
• (ii) Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about DECI LONDON, our subsidiaries or selected business partners.

We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by DECI LONDON.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. To opt out of direct mail service or updates, please contact a DECI LONDON customer care representative by sending an email to customercare@decilondon.com.

HOW YOU CAN ACCESS AND IF NECESSARY, CHANGE THE PERSONAL INFORMATION DECI LONDON MAINTAINS

If for any reason you are concerned that the personal information held by DECI LONDON is not correct, please visit the website and, after logging into the site using the “Sign In” menu on the home page, your personal information will be made available for review and change in the “My Account” section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Email Preferences. You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at customercare@decilondon.com and we will amend your personal details.

SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION / SECURITY GUARANTEE

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. Any personal data gathered by us in your use of this site will be recorded electronically and only used in accordance with the UK Data Protection Act 1998. However, we cannot be held liable if an event beyond our control results in loss to you.

WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS

If you require more information please email us at customercare@decilondon.com